Vol. 6 No. 2 (2011)

Special Issue on Service Systems Modelling

Published: 2015-12-07

Editorial

Editorial

Oliver Thomas, Markus Nüttgens

i-3
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Research Articles

Balancing Customer Requirements and IT Service Standardisation - A Procedural Reference Model for Individualised IT Service Agreement Configurations

Henrik Brocke, Falk Uebernickel, Walter Brenner

4-20
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Service Modelling as a Basis for Simulation

Oliver Kloos, Volker Nissen, Mathias Petsch, Hagen Schorcht

21-34
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Conceptual Development of Industrial Product-Service Systems - A model-based Approach

Tim Sadek, Matthias Köster

35-53
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Pricing of Value Bundles - A Multi-Perspective Decision Support Approach

Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Oliver Müller

54-69
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