Hierarchical robustness model for business processes
Most business processes today can be easily modelled and controlled by advanced business process management systems. When it comes to processes, that are driven by outside events and require fast reactions to contingencies in order to stabilize them, e. g., transport or production processes, business process management systems often seem to reach their limits. In this paper we introduce a robustness model
which is based on a business process model of an undisturbed transport process and extends it by a generic contingency detection model. We employ a hierarchical organization for deriving corrective actions with least possible modifications to the original transport process.
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