Modelling of a Smart Service for Consumables Replenishment
A Life Cycle Perspective
Smart services are an approach for the IT-supported provision of services based on networked products. They enable new relationships between manufacturers and end users, as well as the establishment of new value-creation networks. To gain benefits from these potentials, service providers face the challenges of designing and managing smart services. This is mainly due to the complexity of the underlying cyber-physical system (CPS) as well as the individual life cycles of components and third-party services it consists of. Additionally, a number of actors and their tasks, various tangible and intangible benefits, as well as flows of material, information and money need to be considered during the planning and provisioning of the service. In this paper, we investigate the potential of modelling smart services with the Lifecycle Modeling Language (LML). To this end, we analyse the fulfillment of information need of different stakeholders based on a consumable material replenishment service for 3D printers.
Copyright (c) 2018 Jürgen Anke, Stefan Wellsandt, Klaus-Dieter Thoben
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms: Authors retain copyright and grant the journal 'Enterprise Modelling and Information Systems Architectures - International Journal of Conceptual Modeling' and the Gesellschaft für Informatik e.V. (GI) the permission of first publication, and the non-exclusive, irrevocable and non-time limited publication permission for the submitted work including the permissions to store, copy, distribute and reproduce their work in printed and electronic form for the duration of the legal copyright. This includes the right of translation. Authors grant the journal 'Enterprise Modelling and Information Systems Architectures - International Journal of Conceptual Modeling' and the Gesellschaft für Informatik e.V. (GI) the permission to license their work under a Creative Commons BY-SA 4.0 license that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) given an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access). The submitting corresponding author on behalf of all co-authors asserts that she/he is entitled to the granting of the above mentioned permissions for the submitted work.