Linking Process Models and Service Configuration

  • Michael Becker University of Leipzig, Department of Business Information Systems
  • Stephan Klingner University of Leipzig, Department of Business Information Systems

Abstract

This paper presents a holistic approach for modelling and configuring services by integrating the process model view. First, existing process models can be reused by transformation into service models. Second, customer-individual configurations of service models can be exported into according processes. This is beneficial because it allows for validation and performance evaluation of customer-individual configurations.
Published
2015-12-07
Section
Special Issue on Service Systems and Applications